Customer Testimonials

The service was done immeditely, and was completely in a short period of time. Thank you.

It was a good experiences. They were really honest and upfront with everything. Thank you for your time & professionalism.

(Translated by Google) A very special thank you to Nayeli Hernandez, she was our salesperson and did an excellent job (Original) Un agradeciemiento muy especial a Nayeli Hernandez ella fue nuestra vendedora e hizo un excelente trabajo

Very distracted employees in their own personal conversations. Not welcome the customer and have the customer wait while their personal conversation is done!!

Highly recommended very excellent service attention to detail and great at helping you out get your vehicle

Mario was an excellent helper !!

I went in with the sole intention of only looking and came out with the vehicle I’ve always wanted. The process was fast, easy, and simple! Our salesman Martin along with his manager Daniel, were very helpful. This has probably been the only time I’ve been able to walk in and out of a dealership fast and so happy! Thank you!

Exceptional service! The recall, inspection and oil change was done in a very reasonable amount of time.

Matt and I were in yesterday to pick up parts that we ordered and found no instructions on how to install the mud flaps. So, we went into the dealership to see Angel, our salesman, and ended up talking to Benito his boss. While waiting, a gentlemen Hector Cantu came up and started talking to us. A super nice man asking if we had any problems, and we explained our situation . They were putting on our mud flaps for us. He sat down with us almost the entire time while work was being done on our car. We have never ... Read More

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DealerRater - Oct 13, 2026

Matt and I were in yesterday to pick up parts that we ordered and found no instructions on how to install the mud flaps. So, we went into the dealership to see Angel, our salesman, and ended up talking to Benito his boss. While waiting, a gentlemen Hector Cantu came up and started talking to us. A super nice man asking if we had any problems, and we explained our situation . They were putting on our mud flaps for us. He sat down with us almost the entire time while work was being done on our car. We have never had anyone pay that much attention to us before. Mr. Cantu , I'm sure had other things to do but he spent his time with us. He made our stay very pleasant while we waited. We would definitely recommend Bert Ogden Chevrolet for the automobile we purchased last April but also for the service treatment we received bringing our car in for service.

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Horrible experience... I bought by kia carnival last year with full coverage and extended warranty. I go in and do my regular oil change with tire rotation 360 check up , now they come up with some excuses for me to pay the defrence because of high prices expenses are going up... I said to speak to a manager Roy explain it, i have full coverage. So called he said he took care of it. My service was oil change, without realizing they didn't do tire rotation or the 360 inspection. Please customer that are interested in purchasing a car from this ... Read More

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Google - Oct 10, 2026

Horrible experience... I bought by kia carnival last year with full coverage and extended warranty. I go in and do my regular oil change with tire rotation 360 check up , now they come up with some excuses for me to pay the defrence because of high prices expenses are going up... I said to speak to a manager Roy explain it, i have full coverage. So called he said he took care of it. My service was oil change, without realizing they didn't do tire rotation or the 360 inspection. Please customer that are interested in purchasing a car from this place, its not worth purchasing any coverage. Better off making your oil change and tire rotation 360 check up at a local maintenance place and avoid all that extra increase payment when purchasing a kia.

The prices they advertise online when booking are not the same as what they actually charged me. I was charged over $40 more than the price shown on my online booking. The advisor was not helpful whatsoever and did not provide any reasonable explanation or assistance with the price difference.

This is the place to get your next Mazda vehicle. As soon as we walked in, the salesman greeted us and helped us throughout the whole buying experience. Ruben Esquivel & the whole staff’s attention towards us was superb. I definitely recommend Bert Ogden Mission Mazda

Young lady at the counter wasn't to informed on when tires got rotated, asked her for pamphlet on required maintenance, but said you didn't have one. Lobby was clean and had drinks available. Overall, it was nice.

Ruben made us feel right at home, from the moment we stepped in, test drove a Mazda CX5 till we brought it home. I highly recommend Bert Ogden Mazda, to all my friends and family. It’s the best investment you can make.

Daniel was extremely patient with all of our family involved. Very satisfied with all the courtesy and attention and the hot 🌭 dogs! Daniel answered patiently any questions and concerns we all had.

Excellent work

This being our first visit, we were treated very nice and all our questions were answered in a professional manner

I had a great experience thanks to the salesman JJ he was very helpful and answered all my questions and was able to help me out with my purchase, I highly recommend Bert Ogden Mission Mazda Thanks again!

Excellent customer service, the services are performed very well, in a prudent time.

Ana did a sensational job in helping us purchase a new vehicle. She answered all our questions and concerns, ensuring we were completely satisfied. The finance team were also helpful and made things easier to understand with their high tech touch screen. Thank you, Ed and Pat

Great customer service! Very help to find us a good deal on a car. Thank you very much Moises Herrera

Very friendly and very professional and quick service at a very good price.

Had a great experience and my sales associate David was very helpful and got us a great deal. Vroom Vroom 😉👍

Best Place to get my car service. Love my 2015 Kia Soul and with the service done on it, still feels fresh driving the car around town. Great Work.

Everyone was very polite and friendly . They took my car in right away and it didn’t take as long as I thought it would.

Great service, Eduardo Garcia helped us to get a new KIA. Definitely recommended.

(Translated by Google) An associate at the dealership named Carolina was very kind to me from the moment I arrived. Kia in Mission, Texas. Excellent service. (Original) Una asociada de la Agencia de nombre Carolina fué muy amable conmigo desde que llegué. Kia en Mission, Texas. Excelente servicio.

Had a great experience, great customer service throughout my experience. Highly recommend.

BUYERS BEWARE BERT OGDEN CHEVROLET I’ve been negotiating with Bert Ogden Chevrolet for the past week on an incoming 2027 Corvette ZR1X. I initially offered $90,000 over MSRP, which was apparently close to being approved. On Saturday, I was told one of the managers believed the car could bring $100,000 over upon arrival. I called the salesperson, Jose Leyva, and asked a very simple question: If I agreed to the full $100,000 over MSRP, could I lock the car in with no games? I was told yes. I was then told management had agreed to the $100,000 over MSRP, provided that half of ... Read More

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DealerRater - Aug 20, 2026

BUYERS BEWARE BERT OGDEN CHEVROLET I’ve been negotiating with Bert Ogden Chevrolet for the past week on an incoming 2027 Corvette ZR1X. I initially offered $90,000 over MSRP, which was apparently close to being approved. On Saturday, I was told one of the managers believed the car could bring $100,000 over upon arrival. I called the salesperson, Jose Leyva, and asked a very simple question: If I agreed to the full $100,000 over MSRP, could I lock the car in with no games? I was told yes. I was then told management had agreed to the $100,000 over MSRP, provided that half of the money was wired to demonstrate that I was serious. I immediately agreed and asked them to send the purchase agreement and wire instructions. They sent me the purchase agreement reflecting the $100,000 markup, but no wire instructions. I spent the rest of Saturday trying to get the wire information. I eventually asked to speak with the sales manager, Fred, who called me and personally assured me that the deal was good to go, the car was locked in, and the wire instructions would be coming shortly. Saturday passed. Sunday passed. I was repeatedly told not to worry because the car was mine and they were simply waiting for the business office/accounting to open Monday. Then Monday morning came, and suddenly nobody was responding. Eventually, the salesperson Jose text me a lengthy apology wording it as though my $100k was only an offer. That another offer had supposedly come in for $130,000 over MSRP, which they said they turned down. Jose and Fred then explained that they had done everything they could and that the final decision belonged to General Manager Jakob Waldbusser. I was then told they would be selling the car for $150,000 over MSRP. The issue here isn’t the price. Dealers are free to price their vehicles however they choose. The issue is keeping your word. I was given a purchase agreement. I was told management approved the deal. I was asked to wire money to demonstrate that I was serious. I was personally assured by the sales manager that the deal was locked in. If your word means nothing once more money comes along, what exactly is the value of doing business with you? There was an opportunity to handle this professionally, even if management ultimately wanted more money. Instead, I was given repeated assurances that the car was mine and then left waiting while the deal apparently changed behind the scenes. In my opinion, this is a serious lack of business ethics and integrity. People remember how you conduct yourself when money is involved. Unfortunately, my experience with this team was that their word was worth less than the next dollar offered. Buyers should do their own due diligence and be extremely careful when dealing with this dealership and its management team. Zero confidence. Zero business ethics. A word should still mean something in business.

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Bert Ogden Chevrolet have insane mark ups. The outrageous markups are bad enough, but what makes this even worse is the apparent lack of integrity when it comes to honoring what was discussed. Charging $100,000+ over MSRP on a Corvette ZR1X is already excessive, but then changing course because management believes they can squeeze another $50,000 out of someone is incredibly short-sighted. At some point, chasing every last dollar becomes PURE GREED! A dealership can ask whatever price it wants, but if its representatives give someone their word on a number and management later moves the goalposts because they think they ... Read More

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DealerRater - Aug 20, 2026

Bert Ogden Chevrolet have insane mark ups. The outrageous markups are bad enough, but what makes this even worse is the apparent lack of integrity when it comes to honoring what was discussed. Charging $100,000+ over MSRP on a Corvette ZR1X is already excessive, but then changing course because management believes they can squeeze another $50,000 out of someone is incredibly short-sighted. At some point, chasing every last dollar becomes PURE GREED! A dealership can ask whatever price it wants, but if its representatives give someone their word on a number and management later moves the goalposts because they think they can make more, how are customers supposed to trust anything they say? You can make money back. Trust and reputation are much harder to recover. Outrageous markups combined with failing to stand behind your word is not the way to earn loyal customers.

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Mayra is always so helpful every time my vehicle needs service. Is always willing to offer options of additional services in case I need a ride. Keeps me updated through the whole process!

Martín was very helpful, great experience 😊

(Translated by Google) Excellent service from Eduardo Garcia. Record-breaking sales and processing times. In just a few hours, I was driving my brand-new vehicle with all the necessary registration and paperwork in my name. An unforgettable experience. (Original) Excelente atension Eduardo Garcia. Tiempos records de venta y gestion. En pocas horas sali manjenado mi vehiculo nuevo con placas y documentacion en regla y a mi nombre. Experiencia inolvidable

The service manager at Bert Ogden Mazda went out of his way, including his store, director to get us back on the road for that day on our vacation journey with our SUV. I am very pleased with the service department.

Fast,quick service!

(Translated by Google) What I can say is that you won't leave empty-handed. The agents really know how to do business and find the best option for you. They're very kind and, above all, very patient 🙏. And after visiting five different dealerships, I was finally able to find and negotiate what I needed with them. They have cars at very good prices, and the prices are negotiable. (Original) Lo que puedo decir es que no te vas con las manos vacias. Los agentes si saben hacer negocio y buscar la mejor opcion para ti. Muy amables, con mucha ... Read More

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Google - Aug 16, 2026

(Translated by Google) What I can say is that you won't leave empty-handed. The agents really know how to do business and find the best option for you. They're very kind and, above all, very patient 🙏. And after visiting five different dealerships, I was finally able to find and negotiate what I needed with them. They have cars at very good prices, and the prices are negotiable. (Original) Lo que puedo decir es que no te vas con las manos vacias. Los agentes si saben hacer negocio y buscar la mejor opcion para ti. Muy amables, con mucha paciencia sobre todo 🙏. Y despues de ir a 5 agencias con ellos si pude encontrar y ajustar lo que necesitaba. Tienen carros con muy buen precio y negociables.

Very questionable technical knowledge in their service department. I brought my Mazda 6 to Bert Ogden Mission Mazda yesterday for an alignment because the vehicle was pulling to the right. After picking up the car and driving away from the dealership, I immediately noticed that it was still doing the exact same thing. I called the service department back, explained that the issue had not been resolved, and rescheduled the vehicle for today so they could take another look at it. They took the car in again today, and unfortunately, the vehicle is still pulling to the right exactly as it ... Read More

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Google - Aug 14, 2026

Very questionable technical knowledge in their service department. I brought my Mazda 6 to Bert Ogden Mission Mazda yesterday for an alignment because the vehicle was pulling to the right. After picking up the car and driving away from the dealership, I immediately noticed that it was still doing the exact same thing. I called the service department back, explained that the issue had not been resolved, and rescheduled the vehicle for today so they could take another look at it. They took the car in again today, and unfortunately, the vehicle is still pulling to the right exactly as it was before. What is especially frustrating is that after two attempts on two consecutive days, the issue remains unresolved. I was told the alignment was within specification, but the actual driving complaint has not been fixed. They also do not provide a before-and-after alignment report, so as a customer, I have no way to see what the measurements were before the alignment, what was adjusted, or what the final measurements were. I understand that an alignment machine can show that measurements are within factory specifications, but if the vehicle continues to pull in the same direction after the service, I expect the service department to diagnose why it is happening, rather than simply saying the alignment is within specification. I gave them an opportunity to correct the problem the very next day, and it is still not resolved. Two visits, two alignment attempts, same pulling issue. Very disappointing, and it seriously makes me question the technical knowledge and diagnostic ability of the service department.

45 minute oil change, not bad

I took my car in on a Tuesday. They said they would call me by the end of the day or the next day. It should be ready. I waited and never got a call so on the 3rd and 4th day I kept getting voicemails So I’d leave a voicemail and never got a call back. So on Monday the 7th day my car was there I called and finally got answers as to why it was taking so long. They were nice, but I told them I would’ve hoped they would’ve given me a courtesy ... Read More

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Google - Aug 12, 2026

I took my car in on a Tuesday. They said they would call me by the end of the day or the next day. It should be ready. I waited and never got a call so on the 3rd and 4th day I kept getting voicemails So I’d leave a voicemail and never got a call back. So on Monday the 7th day my car was there I called and finally got answers as to why it was taking so long. They were nice, but I told them I would’ve hoped they would’ve given me a courtesy call to let me know the car was gonna take longer than expected. They said they have A lot of work and it’s hard to answer all the calls even though they have a call center. And this is because I brought my car in Harlingen, but they had zero service appointments so I had to drive all the way to Mission. Kia service department really needs improvement in Harlingen and Mission.

Paloma was excellent to work with. Very happy with my Cx-90

Went in for service. Diagnostic was a joke got told exactly what was on the app. For further inspection bumper had to be remove and that would be an additional charge of $455

Got there they literally opened the door at exactly 7:30, then they informed me that my service package reserved and choosen online was actually $500.00 more than the price online, that they had issues updating it online, and if I wanted to proceed I had to pay the new amount. I refused just got oil change and tire rotation, and they took a whole hour and a half to do, while other dealerships get this service done in less than 30 mins. They never offered a discount or anything to compensate for the erroneous information online. Thus far worst experience at dealerships.

I am extremely disappointed and frustrated with the service I have received. I brought my vehicle in for what should have been routine maintenance—a tire rotation, oil change, and replacement of a purge valve. Instead, my vehicle has now been at the dealership for nearly two weeks, and I still do not have it back. What has been most disappointing is the complete lack of communication. I have received little to no updates unless I reach out myself, and even then, I have not been given clear information or a realistic timeline. As a customer who purchased my vehicle ... Read More

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Google - Jun 17, 2026

I am extremely disappointed and frustrated with the service I have received. I brought my vehicle in for what should have been routine maintenance—a tire rotation, oil change, and replacement of a purge valve. Instead, my vehicle has now been at the dealership for nearly two weeks, and I still do not have it back. What has been most disappointing is the complete lack of communication. I have received little to no updates unless I reach out myself, and even then, I have not been given clear information or a realistic timeline. As a customer who purchased my vehicle from this dealership, I expected much better service and communication. Being without my vehicle for this long has been extremely inconvenient, and the overall experience has been unacceptable. I hope this feedback encourages improvements in customer communication and service, because no customer should have to experience this level of uncertainty and frustration.

Had an appointment at service and took 3 hours of waiting for an oil change

Mayra girl very rude and dont know what she is doing!

I can get the same amount of work that it took them 3:40 hrs:min in under an hour. If it would not have been a factory recall, I would definitely have done it myself.

I’ve been with KIA for the past 7 years and have visited several KIA dealerships, always having great experiences, which is why this particular location was so disappointing. My appointment was scheduled for 10:00 AM, and although I arrived early, I was told the service would take about 2 hours. When I returned 3 hours later, they told me it would take another hour. 4 hours total for just an oil change and tire rotation is completely unreasonable. On top of that, every other KIA dealership I’ve visited has provided a detailed breakdown of my vehicle inspection and the services performed. This location ... Read More

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Google - May 16, 2026

I’ve been with KIA for the past 7 years and have visited several KIA dealerships, always having great experiences, which is why this particular location was so disappointing. My appointment was scheduled for 10:00 AM, and although I arrived early, I was told the service would take about 2 hours. When I returned 3 hours later, they told me it would take another hour. 4 hours total for just an oil change and tire rotation is completely unreasonable. On top of that, every other KIA dealership I’ve visited has provided a detailed breakdown of my vehicle inspection and the services performed. This location only handed me the receipt with no explanation or documentation. Overall, it was a very frustrating and disappointing experience

I scheduled an appointment to get my 2011 Kia Soul's sunroof fixed because it was not closing and opening correctly. They informed me that it would need a diagnosis first and it would cost me $190. I was shocked by the price but eventually I agreed to it. I dropped off my car at Kia around 10:30. and left. The clock marked 2:30 p.m. and nobody from kia had contacted yet. I decided to call and they said they were busy assisting other clients. About 10mins later they called me just to let me know that the sunroof was broken and it ... Read More

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Google - Apr 24, 2026

I scheduled an appointment to get my 2011 Kia Soul's sunroof fixed because it was not closing and opening correctly. They informed me that it would need a diagnosis first and it would cost me $190. I was shocked by the price but eventually I agreed to it. I dropped off my car at Kia around 10:30. and left. The clock marked 2:30 p.m. and nobody from kia had contacted yet. I decided to call and they said they were busy assisting other clients. About 10mins later they called me just to let me know that the sunroof was broken and it needed to be replaced completely. The total cost $3,500. I was so overwhelmed that I decided to talk to them in personally. When I got over there, I inspected the sunroof and noticed that one of the guides was completely broken which it was not like that before. I expressed my concern to the technician and said the sunroof was already like that, which it was not true. I requested to talk to the manager. I talked to two managers. The first one was the sales manager. He offered me to do an appraisal to my car with the intention of selling me another car. I was like really!! The other manager I talked with was the service manager. Again I tried to explain everything but he insisted on if the sunroof was not closing or opening correctly means that it was broken. I insisted that it was not broken before and he proceed to laugh. I was so frustrated with the situation that I paid and left. I am not going back to Bert Ogden Kia Mission ever again.

Car was dropped off at 9:30 am for a 10 am Appointment husband picked it up at about 4-5 pm was not ready and wash was offered at drop time and was not done !! Out time is valuable as much as your time not happy with service at all

Pésimo servicio me atendieron muy mal área de partes (Translated by Google) Terrible service, I received very poor treatment in the parts department.

This dealership is an absolute disgrace to the Mazda logo. Mazda makes very reliable cars (except CX-90). Very disrespectful staff unless you are buying a car. If you need parts, specific fluids they never have any, trying to make an appointment its near impossible. I was asked while in service if I would like to purchase a new mazda? The nerve on these people and the disrespect is on another level. I can't trust you with replacement fluid and parts, what makes you think I am gonna trust you with 50k on a new vehicle? 😂🤡

My appointment was at 8am and Mayra told me it was the 2nd vehicle and that service would be around 1hora 30 minutes. They took 1 hour and 20 minutes to take my car in for service. It was Kia in Mission.

Chaged my profile settings don't know why

I’ve had my 2025 Telluride in for the same problem for three times, and it has not been resolved. Either the GAS CAP, or the system it is part of, does not perform properly. The “Engine Check Light” comes on, particularly after refueling. As per your instructions, I DO NOT over fill the tank. At this point, I don’t know if there is a serious problem with the vehicle, like low oil, or a transmission problem. Since the vehicle is my only means of traveling, I can’t afford to bring my vehicle in every time the Engine Chdck ... Read More

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Google - Jan 2, 2026

I’ve had my 2025 Telluride in for the same problem for three times, and it has not been resolved. Either the GAS CAP, or the system it is part of, does not perform properly. The “Engine Check Light” comes on, particularly after refueling. As per your instructions, I DO NOT over fill the tank. At this point, I don’t know if there is a serious problem with the vehicle, like low oil, or a transmission problem. Since the vehicle is my only means of traveling, I can’t afford to bring my vehicle in every time the Engine Chdck light comes on. At this latest visit, your maintenance staff said that the gas cap was OK. If that’s the case something else is wrong in that system, and nothing was done to repair it. That’s very poor customer service, when someone hands your car keys to you and shrugs their shoulders!

Good job on oil change to date but they overcharged me by at least $10 and said I needed to show them their service prices that were listed online (note it's not a coupon it's their regularly scheduled prices listed out) before the service like everyone has time to research the prices before putting their car in. This "advisor" is particularly bad. One time she charged me $1000 an hour of labor. The manager was not present, he was at the Mazda place so I couldn't talk to him. The other Bert Ogden (Harlingen) is also horrible ... Read More

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Google - Dec 31, 2025

Good job on oil change to date but they overcharged me by at least $10 and said I needed to show them their service prices that were listed online (note it's not a coupon it's their regularly scheduled prices listed out) before the service like everyone has time to research the prices before putting their car in. This "advisor" is particularly bad. One time she charged me $1000 an hour of labor. The manager was not present, he was at the Mazda place so I couldn't talk to him. The other Bert Ogden (Harlingen) is also horrible they don't have appointments until another 5 weeks. Clearly I need to find another place for oil changes...

Needed a part to get shipped. Didn't get contacted when the part arrived. Kept calling and asking for info, never got called back. If you can go to another place to get service, you're better off elsewhere. UPDATE: got the car back, only to find the strong smell of fuel after. Turns out Techs damaged fuel lines, which could've caused the car to catch on fire. If I could leave negative stars, I would, for risking my family's life. They didn't even offer to cover the cost, or some sort of refund for the botched ... Read More

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Google - Dec 23, 2025

Needed a part to get shipped. Didn't get contacted when the part arrived. Kept calling and asking for info, never got called back. If you can go to another place to get service, you're better off elsewhere. UPDATE: got the car back, only to find the strong smell of fuel after. Turns out Techs damaged fuel lines, which could've caused the car to catch on fire. If I could leave negative stars, I would, for risking my family's life. They didn't even offer to cover the cost, or some sort of refund for the botched job. Save yourself the trouble, go elsewhere.

Almost 6 hours for an oil change really!!

Not happy with Kia service. I bought a brand new top of the line Telluride 3 months ago and my rotors already needed resurfacing. Service advisor tried to accuse me of driving too hard when I don't and when clearly it has to be a defect since the vehicle is still new. I showed her countless people online complaining about the same Kia defect but she wouldn't budge and made me pay for resurfacing. Which I need to go back because rotor issue still isn't fixed. Also I'll add that the service advisors at Kia lack customer ... Read More

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Google - Nov 14, 2025

Not happy with Kia service. I bought a brand new top of the line Telluride 3 months ago and my rotors already needed resurfacing. Service advisor tried to accuse me of driving too hard when I don't and when clearly it has to be a defect since the vehicle is still new. I showed her countless people online complaining about the same Kia defect but she wouldn't budge and made me pay for resurfacing. Which I need to go back because rotor issue still isn't fixed. Also I'll add that the service advisors at Kia lack customer service skills and personality. I also own an Escalade and when I visit Bert Ogden Cadillac it's an entirely different experience, I always get treated with warmth and excellent service.

Terrible customer service today

Very unfriendly ladies at the service desk. Even with an early drop off my vehicle still wasn’t ready at the time I was told. I did not appreciate having to take all the extra time off of work. On my first visit, after having to return 3 times to check on my vehicle I was told they had “accidentally” given my vehicle to the wrong customer. How does that happen? There are so many ways to avoid that mistake. Needless to say, very poor service here. I can’t even be sure they are doing the proper work on my ... Read More

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Google - Nov 6, 2025

Very unfriendly ladies at the service desk. Even with an early drop off my vehicle still wasn’t ready at the time I was told. I did not appreciate having to take all the extra time off of work. On my first visit, after having to return 3 times to check on my vehicle I was told they had “accidentally” given my vehicle to the wrong customer. How does that happen? There are so many ways to avoid that mistake. Needless to say, very poor service here. I can’t even be sure they are doing the proper work on my vehicle.

Horrible experience, they didnt honored the expected waiting time regardless of making an appointment, I didnt see any notification of my vehicle being opened until after I called after 2 hrs of wait and they wanted me to wait 2 more hours, they took more than 30 min to pick me up from where they left me. Its like if you have to plan your day around them. I was helped in harlingen before and they were way faster and better service. I would give a 0 star if I could

Schedule service and as soon as they had my information here came the spam phone calls, text messages, and emails. Am I supposed to be reviewing my services that you conducted? Wouldn’t know the car is still on the rack but you want me to do a survey.

Now my car is leaking oil and have to wait till the first to get it fixed:(

La peor experiencia que he tenido en cualquier concesionario, sobre todo teniendo mi auto abandonado casi un mes y sin poder darme una fecha para la llegada de una bomba de gasolina, todo porque mi carro es mexicano, igual la señorita que me trató, nunca contestaba las llamadas que le hacía y cuando iba siempre me trataba de mala gana. Lo peor. No lo recomiendo para nada (Translated by Google) The worst experience I've ever had at any dealership, especially having my car abandoned for almost a month and no way of giving me a date for ... Read More

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Google - Aug 30, 2025

La peor experiencia que he tenido en cualquier concesionario, sobre todo teniendo mi auto abandonado casi un mes y sin poder darme una fecha para la llegada de una bomba de gasolina, todo porque mi carro es mexicano, igual la señorita que me trató, nunca contestaba las llamadas que le hacía y cuando iba siempre me trataba de mala gana. Lo peor. No lo recomiendo para nada (Translated by Google) The worst experience I've ever had at any dealership, especially having my car abandoned for almost a month and no way of giving me a date for the arrival of a gas pump, all because my car is Mexican. The same goes for the lady who dealt with me, who never answered my calls and always treated me rudely when I went. The worst. I don't recommend it at all.

I took a very long time to get in co tact with the service department. When I picked up my vehicle, I was told "here is your vehicle" with no explanation of what was done or recommendations. The customer service was poor.

Had an appointment at 10:30 was told it would be ready by 11:45 got out of there at 1:30 just for an oil change and was told it’s like a doctors office but here they don’t do lab work like in a doctors office I wiping had not purchase the maintenance pkg when I purchased my vehicle and then got a text that I owed 100.00 for the service. Was not given a receipt of the service they provided or anything they just told me sorry for the way and handed me the keys.

Terrible, they were trying to do an oil change on my EV and on top of that, charge me $85 for it.

Great service fast service very polite receptionist

I been waiting for a response on my application and they never called me or the sales person never txted me with any answer I’m very disappointed and I been a customer for almost 5 years I will never get a car from here ever again This is for the mission Kia not the Mazda

I made an appointment at 2pm for an oil change at Mission Kia and to wait for my car. It took 2 hours the same amount if I didn't have an appointment. Why ask to make an appointment if you take walk-ins. It does not make sense. Very bad service.

Lmao my mom is having a super hard time here having her “un-cancellable” insurance stuff having been cancelled and one of the employees keeps lounging around in one of the display cars talking on the phone doing absolutely nothing 🤣🤣🤣

Worst experience ever. Took it in because my engine light went on. Expensive, costly as much as a new car payment. Light turned on again five weeks later. Same area but said that they still had to charge for the service. This is the second time. Another high payment. One thing for sure, they don’t know what they are doing. They charged almost $500 for diagnostics. You would think they would have found the problem the first time. Thermostats don’t go bad with in a few weeks of being checked on. Crazy. Don’t take your car to this ... Read More

Full review text opened.

Google - Jul 15, 2025

Worst experience ever. Took it in because my engine light went on. Expensive, costly as much as a new car payment. Light turned on again five weeks later. Same area but said that they still had to charge for the service. This is the second time. Another high payment. One thing for sure, they don’t know what they are doing. They charged almost $500 for diagnostics. You would think they would have found the problem the first time. Thermostats don’t go bad with in a few weeks of being checked on. Crazy. Don’t take your car to this place.

You never answer in Parts dpmt not even in Edinburg.

Lacked customer service.

I Requested cancellation of my extended warranty in April of this year. It’s almost July and I still haven’t received my refund. I’ve called at least a dozen times over the past couple of months and I’m told the same thing every time “someone will give you a call back”. I’ve recently purchase a 2024 Mazda Cx50 and a 2025 Chevy Tahoe high country from Bert Ogden. I will not buy another vehicle from them.